Connected accounts
0Instagram Professional profilesGood to see you ✦
Your conversations are ready when you are.
New activity
0Webhook events receivedActive rules
0Opt-in replies on new activitySaved replies
0Reusable replies for your teamYour team’s inboxConversations that need a little love.
Meta setup needed
Add Meta credentials and the secure Keswl Graph relay to the server before connecting accounts.
Add Meta credentials and the secure Keswl Graph relay to the server before connecting accounts.
0 No Instagram accounts connectedManage connections in Channels.
Recent activityAcross your connected accounts.
LIVENothing in your inbox yet
New comments and messages will appear here after Meta sends webhook updates. Chatmate shows activity received after the account is connected.
Your conversations, all in one place.
Bring your Instagram DMs and comments into a shared inbox your whole team can use.
0 No Instagram accounts connectedMeta setup needed
Add Meta credentials and the secure Keswl Graph relay to the server before connecting accounts.
Add Meta credentials and the secure Keswl Graph relay to the server before connecting accounts.
INSTAGRAM SUPPORT
Direct messages
Review conversations, import available history, and reply while the conversation is eligible under Meta’s messaging window.
Select a conversation
Choose a person from the list to read and reply.
INSTAGRAM COMMUNITY
Comments
Review and reply to comments on your connected Instagram accounts’ posts.
AUTOMATION BUILDER
Automations
Build real Instagram reply automations from triggers, conditions, and actions. Every automation starts paused so you can review it before activation.
From trigger to helpful reply
Choose a message or comment trigger, narrow it with match and contact conditions, then configure the reply and follow-up actions.
1 Trigger→2 Conditions→3 Actions
NEW RULE
Choose what to answer
YOUR RULES
Reply rules
No reply rules yet
Create a rule to draft a consistent reply, then switch it on when you want it to run.
REUSABLE MESSAGES
Saved replies
Store approved wording and insert it into a DM or comment reply.
No saved replies yet
Add a reply and it will be available in the DM and comment composers.
OUTCOME HISTORY
Automation activity
No automated activity yet
When a new comment or message arrives, its rule outcome appears here.
CONNECTED CHANNELS
Instagram accounts
Connect and manage Professional accounts that feed into this workspace.
Meta setup needed
Add Meta credentials and the secure Keswl Graph relay to the server before connecting accounts.
Add Meta credentials and the secure Keswl Graph relay to the server before connecting accounts.
THIS WORKSPACE
Account connections
◎✦✧
Connect your first Instagram
Link a Professional account to bring its comments and DMs into Chatmate.
WORKSPACE SETTINGS
Team & access
Bring your team together around every customer conversation.
MEMBER
INVITE BY LINK
Share a secure invite
Invite links expire after 7 days and can only be used once.
Email delivery is not configured. Copy the invite link and share it only with the invited person.
Workspace members
People with access to this workspace.
No members yet
Invite a colleague to share access to this workspace.
PENDING
Open invitations
No pending invitations
New invite links will appear here until accepted or expired.
YOUR ACCOUNT
Change password
Changing your password signs out this account’s other active sessions.
No comments yet
New comments arrive after Meta delivers a webhook. Use Sync history to request comments on earlier posts.